Shipping & Returns

At Home Furni and Decor Sale, we combine designer aesthetics with practical convenience. Our shipping and returns policies reflect our commitment to delivering exceptional furniture pieces while ensuring complete satisfaction with your purchase experience.

Shipping Information

We ship globally (excluding some Asian regions and remote areas). You’ll receive tracking information as soon as your designer furniture leaves our Nottingham warehouse.

Our Hassle-Free Returns Process

We understand that designer furniture needs to be experienced in your space. Our 15-day return policy gives you time to evaluate each piece properly.

Step 1: Initiate Your Return

Email our design-savvy team at [email protected] within 15 days of delivery including:

• Your order number
• Photos of the item(s)
• Reason for return (helps us curate better collections)

Step 2: Receive Return Authorization

Within 2 business days, we’ll send:

• Return shipping label (where applicable)
• Collection instructions for large items (sofas, beds, dining tables)
• Special packaging guidance for fragile items (ceiling lights, glass tables)

Step 3: Package & Ship Your Return

For smaller items (bar stools, bedside tables, chairs):

• Repackage in original protective wrapping
• Include all accessories and documentation
• Affix provided return label clearly

For large furniture (bookcases, designer sofas, cabinets):

• Our carrier will arrange collection
• Have item(s) ready in original packaging

Step 4: Refund Processing

Once we receive and inspect your return:

• Timeline: 5 business days
• Method: Original payment (Visa, MasterCard, JCB, PayPal)
• Amount: Item cost minus original shipping (unless return is our error)

Exchange Procedure

Consider exchanging rather than returning – many clients find selecting an alternative designer sofa or armchair better suits their space.

Follow the standard return process, noting in your email if you’d like:

• Another color/finish of the same item
• A different product (we’ll adjust any price difference)

We prioritize exchanges to minimize your wait for that perfect statement piece.

Non-Returnable Items

To maintain quality standards, these items cannot be returned unless defective:

• All art pieces (custom framed or canvas prints)
• Custom upholstery (designer sofas with fabric selections)
• Made-to-measure furniture (console tables, cabinets)
• Clearance items marked “final sale”
• Mattresses, cushions, or upholstered items (for hygiene reasons)

Damaged or Incorrect Items

If your designer furniture arrives damaged or incorrect:

1. Document with photos within 48 hours of delivery
2. Keep all packaging materials
3. Contact us immediately at [email protected]

We’ll arrange free collection and expedite your replacement – because your design vision shouldn’t be delayed by logistics.

International Returns

For clients outside the UK:

• Return shipping costs are the customer’s responsibility
• Customs documentation must be completed accurately
• Allow extra processing time for international transactions

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