At LuxeLightOffers, we’re committed to making your experience with affordable luxury furnishings as seamless as possible. Below you’ll find answers to our most common questions about our designer collections and services.

Product Information

What types of products does LuxeLightOffers specialise in?
We curate premium home furnishings including designer sofas (2-4 seaters), armchairs, dining sets, lighting solutions, and decorative pieces. Our collection spans from statement furniture like handcrafted sideboards to accent pieces including cushions and art – all offering exceptional design at accessible prices.
Are your products authentic designer pieces?
Absolutely. Every item in our “Designer Sofas” and “Designer Tables” collections meets rigorous quality standards. We work directly with established designers and manufacturers to bring you authentic pieces that balance aesthetic appeal with functional luxury.
Do you offer complete room sets?
While we sell individual pieces, our collections are designed to complement each other. Many customers create cohesive looks by combining our sofas with matching coffee tables, or pairing our beds with coordinating bedside tables and chests of drawers.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions. All payments are processed through encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Your security is paramount. We use industry-standard SSL encryption and never store your full payment details. For added protection, we recommend PayPal for those who prefer an additional layer of security.
Can I modify or cancel my order after placement?
Order modifications can be requested within 12 hours of placement by emailing [email protected]. After this window, we’ll attempt to accommodate requests but cannot guarantee changes as we begin processing immediately to ensure prompt delivery.

Shipping & Delivery

What shipping options are available?
We offer two premium shipping services:

Standard Shipping (£12.95): Via DHL/FedEx for smaller items (10-15 business days)
Free Shipping (Orders over £50): Via EMS for larger pieces (15-25 business days)

Both options include tracking and professional handling of your designer furnishings.
How long does processing take before shipment?
Each LuxeLightOffers piece undergoes meticulous quality checks. Please allow 1-2 business days for this careful processing before your order ships. You’ll receive tracking information via email once dispatched.
Do you ship internationally?
Yes! We ship globally except to certain parts of Asia and remote locations. International customers should note that customs duties or import taxes may apply and are the responsibility of the recipient.
What if I’m not home when my large furniture arrives?
For substantial pieces like our 3-4 seater sofas or dining tables, we recommend arranging for assistance during delivery. While we don’t offer in-home placement, our packaging is designed for easy handling by you or your delivery team.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date for manufacturing defects or shipping damage. Please contact us immediately at [email protected] with photos of both packaging and affected items to initiate a return.
Who covers return shipping costs?
For items damaged in transit or with manufacturing defects, we’ll cover return shipping. For other returns, customers are responsible for return shipping fees. We recommend using tracked services to ensure safe return of your items.
Can I exchange an item instead of returning it?
Exchanges are handled as a return and new purchase. We’ll gladly assist you in selecting a replacement piece once your return is processed. This ensures you can secure your preferred alternative item immediately.

Additional Assistance

How can I contact customer service?
Our Nottingham-based team is available at [email protected] or +44 (0)115 123 4567. We typically respond within 24 hours and are happy to help with any questions about our designer collections.
Where is LuxeLightOffers located?
Our showroom is at 70 Carlton St, Nottingham, GB NG1H 6UW. While we primarily operate online, local customers are welcome to view select pieces by appointment.

Still have questions? Our design consultants are always delighted to help you curate your perfect space with our affordable luxury collections. Contact us today at [email protected].